RA Training

Revenue Assurance Framework Training


The Overview

The Revenue Assurance training program for telecom offered by DGF Global is based on practical experience and successfully deployed frameworks at leading operators. The program aims at enabling the participants to understand the end to end revenue generation process, the possible risks of leakages, developing the controls and attaining levels of maturity following tmForum model.

Who To Attend?

The revenue assurance is the collective responsibility therefore it is important that people from all the functions engaged in revenue related activities attend the training programs to get the best results. The course is recommended for the analysts, executives and managers of the following functions.

  • Revenue Assurance & Fraud Management
  • Product development and commercial
  • BSS including billing and IN
  • OSS from technology
  • Data warehouse
  • Accounting responsible for revenue booking
  • Credit control

Why To Attend?

The course will enable the participants to understand through practical examples:

  • The concept of Revenue Assurance
  • Revenue leakage risks and its quantification
  • The network elements, their role, attribute and data generated/processed thereon
  • How to detect, analyze, fix, and reclaim revenue leakages
  • Developing and implementing controls framework
  • Reporting and KPIs
  • Maturity model

The Course Outline

Module 1 Understanding Services, Network and Systems

  • Services
  • Network and System Overview
  • Network Elements, Roles and attributes
  • Understanding Data Fields of Network Systems – The purpose and attributes

Module 2 – Revenue Assurance concepts and scope

  • Revenue Assurance Overview
  • Revenue Assurance Evolution and Scope
  • Revenue Assurance Approach

Module 3 – Revenue Assurance Control Framework

  • Revenue Assurance Key Drivers
  • Revenue Assurance Key Risk Areas (130+ controls covering Voice, SMS and Data services)
  • Risk Identification and Quantification

Module 4 – Basic Accounting from RA Perspective

  • Understanding basic Accounting Concepts
  • Understanding Transactions and Statements
  • Financial Statements
  • Accounting from RA Perspective

Module 5 – Revenue Assurance KPIs and Progress Reporting

  • Revenue Assurance Key Performance Indicators (KPIs)
  • Progress Reporting
  • Quantification of Revenue Loss and Savings

Module 6 – Organization, Maturity and Tools

  • Revenue Assurance Maturity
  • Revenue Assurance Organization Structure
  • Understanding and Preparing for Tools
  • The key Driving Documents (Charter, Strategy Document, Operational Manual