FM Training

Fraud Management Framework Training

The Overview

The Fraud management training course offered by DGF Global is based on practical experience and successfully deployed frameworks at leading operators. The program aims at enabling the participants to understand the nature, developing skills to detect, investigate and take corrective measure for the following types of telecom frauds.

  • Usage Fraud
  • Technical/ Switch Manipulations
  • Subscription Fraud
  • Roaming Fraud
  • Recharges Fraud
  • Payment Fraud
  • Bypass Traffic
  • Data Usage Fraud
  • Financial Services Fraud

Our Approach

Our training program is interactive and participative in nature. We play games to sharpen the skills and do surprise quizzes to keep the participants attentive.

The Objective of the Course

The course will enable the participants to understand:

  • The concept of Fraud management and types of corporate fraud
  • Telecom fraud risks and its quantification
  • The network elements, their role, attribute and data generated/processed thereon
  • How to detect fraud and fraudsters and conduct investigation?
  • Developing and implementing controls framework
  • Reporting and KPIs
  • Maturity model

 Who should Attend?

The fraud management is the collective responsibility therefore it is important that people from all the functions engaged in revenue related activities attend the training programs to get the best results. The course is recommended for the analysts, executives and managers of the following functions.

  • Fraud management
  • BSS including billing and IN
  • OSS from technology
  • Data warehouse
  • Accounting responsible for revenue booking
  • Credit control
  • Customer Services
  • Sales

The Course Outline

Module 1 – Fraud Management Concepts and Scope

  • Fraud Management Overview
  • Fraud Management Evolution and Scope
  • Internal and External Fraud
  • Fraud Management Approach

Module 2 – Understanding the network

  • Services
  • Network and System Overview
  • Network Elements, Roles and attributes
  • Data Fields

  Module 3 – Fraud Management Control Framework

  • Fraud Management Key Drivers
  • Fraud Management Key Risk Areas
  • Risk Identification and Quantification

Module 4 – Investigating the Fraud Cases

  • Investigation Planning – The Principles
  • External & Internal Investigations
  • Role of an Investigator Maintaining Standards & Ethics
  • Investigation Methodology
  • Costing an Investigation

Module 5 – Fraud Management KPIs and Reporting

  • Fraud Management Key Performance Indictors (KPIs)
  • Progress Reporting
  • Quantification of Revenue Loss and Savings

 Module 6 – Fraud Management organization and Tools

  • Fraud Management Organization Structure
  • Understanding and Preparing for Tools
  • The key Driving Documents (Charter, Strategy Document, Operational Manual)