Fraud Management Framework Training
The Overview
The Fraud management training course offered by DGF Global is based on practical experience and successfully deployed frameworks at leading operators. The program aims at enabling the participants to understand the nature, developing skills to detect, investigate and take corrective measure for the following types of telecom frauds.
- Usage Fraud
- Technical/ Switch Manipulations
- Subscription Fraud
- Roaming Fraud
- Recharges Fraud
- Payment Fraud
- Bypass Traffic
- Data Usage Fraud
- Financial Services Fraud
Our Approach
Our training program is interactive and participative in nature. We play games to sharpen the skills and do surprise quizzes to keep the participants attentive.
The Objective of the Course
The course will enable the participants to understand:
- The concept of Fraud management and types of corporate fraud
- Telecom fraud risks and its quantification
- The network elements, their role, attribute and data generated/processed thereon
- How to detect fraud and fraudsters and conduct investigation?
- Developing and implementing controls framework
- Reporting and KPIs
- Maturity model
Who should Attend?
The fraud management is the collective responsibility therefore it is important that people from all the functions engaged in revenue related activities attend the training programs to get the best results. The course is recommended for the analysts, executives and managers of the following functions.
- Fraud management
- BSS including billing and IN
- OSS from technology
- Data warehouse
- Accounting responsible for revenue booking
- Credit control
- Customer Services
- Sales
The Course Outline
Module 1 – Fraud Management Concepts and Scope
- Fraud Management Overview
- Fraud Management Evolution and Scope
- Internal and External Fraud
- Fraud Management Approach
Module 2 – Understanding the network
- Services
- Network and System Overview
- Network Elements, Roles and attributes
- Data Fields
Module 3 – Fraud Management Control Framework
- Fraud Management Key Drivers
- Fraud Management Key Risk Areas
- Risk Identification and Quantification
Module 4 – Investigating the Fraud Cases
- Investigation Planning – The Principles
- External & Internal Investigations
- Role of an Investigator Maintaining Standards & Ethics
- Investigation Methodology
- Costing an Investigation
Module 5 – Fraud Management KPIs and Reporting
- Fraud Management Key Performance Indictors (KPIs)
- Progress Reporting
- Quantification of Revenue Loss and Savings
Module 6 – Fraud Management organization and Tools
- Fraud Management Organization Structure
- Understanding and Preparing for Tools
- The key Driving Documents (Charter, Strategy Document, Operational Manual)